Help

Video DownloadHelper does not find the video on site XXXX, or fails during download

There is probably nothing we can do right now to make VDH work on this site, but having data about this issue is very important to us in order to make Video DownloadHelper improve in the next version.

Please go to the support forum and search for topics related to the site domain you have problem with. If you can’t find any, create a new topic, providing a link to at least a video page and the description of the issue you are experiencing.

On a specific site, the downloaded file has bad audio, or is out of sync

First, try a better video player: see our recommended player.

If it still doesn't work, please go to the support forum and search for about topics related to the site domain you have problem with. If you can’t find any, create a new topic, providing a link to at least a video page and the description of the issue you are experiencing.

I don’t I see the Video DownloadHelper 3 balls icon in the toolbar ?

If Video DownloadHelper is installed, the icon may just have been hidden from the toolbar. Just pin it.

See how for:

Google Chrome

Firefox

Microsoft Edge

In an incognito / private window, you need to perform a specific action once to make the extension available. In the addons setting, there is a checkbox you must check.

I have a Video DownloadHelper for Firefox/Chrome/Edge license, can i use it with Firefox/Chrome/Edge ?

You cannot use a browser license with another browser. Licenses are specific to browsers: Firefox, Chrome and Edge cannot be used interchangeably.

Why doesn’t Video DownloadHelper for Chrome allow downloading videos from YouTube ?

Google does not allow Chrome extensions to download videos from YouTube. If we made Video DownloadHelper for Chrome download YouTube videos, our extension would be taken out of the Chrome WebStore.

To download Videos from YouTube, you should consider installing Firefox then Video DownloadHelper for Firefox.

I bought a license, but VDH is using "Free plan"

Go to the addon setttings and click "Restore your purchase."

Please note that licenses for Chrome, Firefox and Edge cannot be used interchangeably. In other words, a VDH/Chrome license won’t work on VDH/Firefox nor VDH/Edge and the other way around.

I can't activate my Premium License

In the settings, click Restore Purchase, enter your email and follow the instructions. If this still fails, contact us at [email protected]

I cannot find an answer to my question in this FAQ. What do i do ?

Go to Video DownloadHelper support forum and make searches from there. If you cannot find an answer, please feel free to create a new topic and provide appropriate details about your issue.